Do you find yourself puzzled by the communication styles and expectations of your youngest team members? This 1-hour virtual workshop is for supervisors and managers who want to bridge the generational divide with Gen Z. Learn the unique characteristics, values, and work habits of this generation, along with strategies to communicate and collaborate more effectively. Use an engagement plan to apply these insights to your own team. You'll leave with a clear understanding of what drives Gen Z and a conversation guide you can use to build trust and strengthen your working relationships. 

Strong communication is the foundation of effective supervision. This interactive workshop equips new leaders with practical strategies for impactful verbal and written communication. Key focus areas include resolving conflict promptly, documenting performance, sharing recognition, and planning productive discussions-all essential for building trust and driving team success.

Formal authority isn’t the only source of leadership on a team. Every day, individual contributors shape culture, quality, and morale through the choices they make in meetings, hallway conversations, and moments of frustration. This workshop helps non-supervisory staff recognize the influence they already carry — and channel it toward solutions instead of complaints.

Conflict in the workplace is inevitable, but how it's navigated can change a negative conflict into something positive. During this 4-hour workshop, you will identify the common causes and costs of conflict, recognize warning signs and take action to prevent situations from escalating, gain techniques to defuse strong emotions, keep the lines of communication open and build trust, and successfully plan and conduct conflict resolution discussions.

Build a team environment where creativity and productivity thrive. This workshop explores practical strategies for fostering collaboration, navigating interpersonal challenges, and understanding each team member's role in driving success. Experience what true collaboration feels like-and learn how to personally contribute to a culture of trust, innovation, and effectiveness.

Influence is a tool of the successful - being able to affect influence or win others to your way of thinking, demands respect and allows you the authority to affect outcomes. Learning how to demonstrate authenticity and integrity through your interactions with others and how to have a strong sense of self-awareness lays the groundwork for mastering the art of influence.