Coaching is the supervisory skill most likely to drive long-term team performance — and the one most skipped in favor of faster, easier telling. This session introduces the GROW model (Goal, Reality, Options, Way Forward) and builds participants' ability to use questions rather than answers to develop employee thinking and ownership. Participants practice real workplace challenges, not fictional scenarios, making the transfer immediate. 

Teams do not perform at their peak by accident — they are built. This session uses Tuckman's stages of team development (Forming, Storming, Norming, Performing) to help supervisors understand where their team currently is and what leadership style each stage requires. Participants also explore the research-backed drivers of employee engagement, the concept of psychological safety, and how to build team norms that reduce friction and sustain performance.

Delegation is not giving away tasks you do not want — it is one of the most powerful tools for developing people and multiplying your team's capacity. This session introduces five levels of delegation (from "do exactly as instructed" to "act independently") and helps supervisors match the right level to each employee and task. Participants build a real delegation plan and practice the delegation of conversation that sets employees up for success rather than failure.

Transform challenges into opportunities with a fresh approach to problem-solving. This interactive workshop helps you break free from routine thinking, identify the traits of effective problem-solvers, and develop creative strategies to tackle workplace issues with confidence. Learn to shift from panic to possibility-and inspire innovation in yourself and your team.

No one likes dealing with performance issues, but this half-day workshop provides tools to help you successfully navigate that challenge. This workshop will help you recognize what makes performance problem discussions difficult for both the leader and employee, document and leverage performance data to make a solid case for improvement, use interaction skills to ensure successful problem discussions, and effectively address poor performance in a firm and consistent manner.

How you handle change can make or break your workplace. During this afternoon workshop, you'll learn how to effectively communicate the need for change, discover three steps that accelerate change implementation, learn to recognize resistance to change and how to respond to that resistance, and apply tips and techniques that encourage your team to commit to and participate in the change process.

Influence is a tool of the successful - being able to affect influence or win others to your way of thinking, demands respect and allows you the authority to affect outcomes. Learning how to demonstrate authenticity and integrity through your interactions with others and how to have a strong sense of self-awareness lays the groundwork for mastering the art of influence.

Join our 4-hour intensive workshop that equips you with essential project management skills. This practical training session guides you through the project life cycle from start to finish. You will leave with practical tools and strategies that help ensure project success.