Strong communication is the foundation of effective supervision. This interactive workshop equips new leaders with practical strategies for impactful verbal and written communication. Key focus areas include resolving conflict promptly, documenting performance, sharing recognition, and planning productive discussions-all essential for building trust and driving team success.

Emotional intelligence (EI) is a key driver of professional success. In this expanded 6-hour workshop, you will explore all four core areas of EI-self-awareness, self-management, social awareness, and relationship management. Through engaging activities and reflection, you will gain a deeper understanding of your own emotional intelligence and learn strategies to connect, communicate, and lead more effectively.

Many new supervisors are busy all day but not effective — they are reacting to what is urgent rather than investing in what is important. This session uses the Eisenhower Matrix to help participants analyze how their supervisory time is actually spent, identify their most expensive time traps (including doing work they should have delegated), and design a structured weekly routine that creates space for the high-impact work only they can do.

Coaching is the supervisory skill most likely to drive long-term team performance — and the one most skipped in favor of faster, easier telling. This session introduces the GROW model (Goal, Reality, Options, Way Forward) and builds participants' ability to use questions rather than answers to develop employee thinking and ownership. Participants practice real workplace challenges, not fictional scenarios, making the transfer immediate. 

No one likes dealing with performance issues, but this half-day workshop provides tools to help you successfully navigate that challenge. This workshop will help you recognize what makes performance problem discussions difficult for both the leader and employee, document and leverage performance data to make a solid case for improvement, use interaction skills to ensure successful problem discussions, and effectively address poor performance in a firm and consistent manner.

New supervisors are often promoted for their technical skill — not because they've been taught how to lead. This academy closes that gap with hands-on, practical training built for professionals stepping into their first supervisory role, so participants leave with tools they can use immediately. Session lineup includes Transition from Peer to Supervisor, Enhancing Communication, Emotional Intelligence, Supervisor Effectiveness, Coaching & Developing Employees, and Addressing Performance Issues. Click on this flyer for dates and session  descriptions: LCCC_New _Supervisor_ Essentials_ Academy_Flyer FA26